Terms of service
1. About Us
1.1 Legal Entity. Didi Works Ltd trading as “Kind Kick”, company number 12828705.
1.2 Registered Office. 17 Green Lanes, London, England, N16 9BS.
1.3 Trading and Contact Address. 86 to 90 Paul Street, London, EC2A 4NE.
1.4 Contact. coffee@kindkick.com.
2. Scope
2.1 These Terms and Conditions apply to your use of our website and to any purchase of goods made from us online.
2.2 Please also read our Privacy Policy and Cookie Policy.
2.3 If your terms conflict with these Terms and Conditions, these Terms and Conditions apply unless we agree otherwise in writing.
2.4 Nothing in these Terms and Conditions removes your legal rights.
3. Our Products
3.1 We sell decaffeinated coffee and half-caffeine blends. Coffee is an agricultural product. Flavour notes and grind guidance are indicative and may vary by batch.
3.2 Decaffeination and Caffeine. Decaffeination removes the vast majority of caffeine. A small and variable amount remains. Nothing on our site is medical advice. If you are pregnant, breastfeeding, sensitive to caffeine, or have a medical condition, please seek professional advice.
3.3 Allergens. Coffee does not contain common allergens beyond coffee itself. For questions about cross-contact, please email us before purchasing.
4. Ordering and Our Contract With You
4.1 Your order is an offer to buy. We will email an order acknowledgement after checkout.
4.2 We accept your order when we send a dispatch confirmation email. At that point, a contract forms for the items dispatched.
4.3 If we cannot accept your order, for example due to stock constraints or a clear pricing error, we will refund you promptly.
5. Prices, Promotions, and Payment
5.1 Prices include VAT where applicable. Delivery charges are shown at checkout. Prices may change at any time but not for orders we have already accepted.
5.2 Promotions and discount codes cannot be used in combination unless we state otherwise. We may decline an expired or clearly incorrect code.
5.3 We accept the payment methods shown at checkout and take payment when you place the order.
6. Delivery
6.1 Where We Deliver. United Kingdom at launch. We may add locations later.
6.2 Dispatch Aim. Orders placed on a working day are dispatched the same day or the next working day. During promotions or busy periods, dispatch may take up to one week.
6.3 Delivery Timing. Standard deliveries usually arrive in 2 to 3 working days after dispatch. Times are estimates and are not guaranteed.
6.4 Risk and Title. Risk in the goods passes to you on delivery. Title passes on delivery or when we have received full payment, whichever is later.
6.5 Non-Receipt. If your parcel has not arrived within 5 days of our dispatch email, please tell us so we can investigate with the carrier.
6.6 Events Outside Our Control. Events such as strikes or severe weather may affect delivery. We will act reasonably to minimise the effect.
7. Subscriptions
7.1 A subscription continues and bills on the schedule you choose until you cancel.
7.2 You can pause, skip, change, or cancel in your account. To affect the next shipment, please make changes at least 2 working days before the scheduled dispatch.
7.3 If a payment fails, we may retry and may suspend shipments until payment succeeds.
7.4 We may update subscription prices or products with notice. If you do not agree, you may cancel.
8. Order Changes and Accuracy
8.1 To change an order (for example, grind or delivery address), please email us within 1 hour of ordering. After that, your order may already be in process.
8.2 Please check your confirmation carefully. If the wrong variant was ordered and the order has been processed, a new order may be required.
9. Damaged, Incorrect, or Missing Items
9.1 Please check your parcel on receipt. Report transit damage within 48 hours. Report missing or incorrect items within 48 hours to coffee@kindkick.com so we can resolve the issue.
10. Cancellations, Returns, and Refunds
10.1 Before Dispatch. You may cancel any time before dispatch for a full refund.
10.2 Cooling-Off. You have 14 days from delivery to cancel a distance purchase. We accept returns of unopened bags that are suitable for return. The seal must be intact and the product in resalable condition. Opened coffee is not returnable unless faulty.
10.3 How To Cancel or Return. Email coffee@kindkick.com within 14 days of delivery. For returns, we will provide the correct return address. Please return items within a further 14 days.
10.4 Return Postage. For change-of-mind returns, you pay the return postage. If the goods are faulty or not as described, we will cover return costs or provide a pre-paid label.
10.5 Refunds. We refund to your original payment method within 14 days of receiving the goods back or of receiving evidence that you have sent them back, whichever is earlier.
10.6 Faulty or Misdescribed Goods. If a product is faulty or not as described, contact us. You are entitled to a repair, replacement, or refund under UK consumer law. Your statutory rights are not affected.
11. Resale
11.1 Our products are for personal use. You must not resell them without our written consent.
12. Website Use and Intellectual Property
12.1 The website is provided “as is”. We do not promise it will always be available or error-free.
12.2 If you create an account, keep your password confidential and tell us if you suspect misuse.
12.3 All content on the site is owned by or licensed to us. You may print one copy for personal use only. Do not copy or use our content for any commercial purpose without permission.
12.4 Do not misuse the website or introduce malware. Do not attempt unauthorised access. We may take appropriate action for misuse.
12.5 You may link to our home page in a fair and legal way that does not damage our reputation. We may withdraw linking permission.
13. Liability
13.1 We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
13.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill.
13.3 We are not responsible for loss of profits, business loss, or any indirect or consequential loss.
14. Complaints and Customer Service
14.1 We aim to respond to support emails within 3 working days. Contact contact@kindkick.com.
15. Changes to These Terms
15.1 We may update these Terms and Conditions at any time. You are subject to the terms in force when you placed your order, unless a change is required by law.
16. Law and Jurisdiction
16.1 These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Appendix — Model Cancellation Form
To: contact@kindkick.com
I hereby give notice that I cancel my contract of sale of the following goods:
Order number: __________
Customer name and address: __________________________________________
Date goods received: __________
Signature (if printed): __________
Date: __________