Privacy Policy

Who we are

Kind Kick is a trading name of Didi Works Ltd, company number 12828705. Registered office 17 Green Lanes, London, England, N16 9BS. Trading and contact address 86 to 90 Paul Street, London EC2A 4NE. Contact coffee@kindkick.com.

Scope

This notice explains how we collect, use, share, and protect personal data when you browse our site, place an order, create an account or subscription, sign up to emails, or contact us. It applies to this website and any related services we provide.

Personal data we collect

• Identity and contact details such as name, email, phone number, billing address and delivery address.

• Order and payment details such as items purchased, order value, payment status, delivery method and order status.

• Account and subscription data such as login details, preferences, delivery frequency and subscription choices.

• Communications such as emails and customer service messages.

• Marketing data such as email preferences, subscription status, campaign interactions and whether you have opened or clicked emails.

• Technical and usage data such as device type, browser, IP address, pages viewed, cookies and similar technologies.

Why we use your data and our lawful bases

• To process orders, take payment, provide delivery, manage subscriptions, handle returns and refunds. Contract.

• To provide customer support and service communications such as order emails, subscription emails and delivery updates. Contract and legitimate interests.

• To maintain our website, prevent fraud and keep services secure. Legitimate interests and legal obligations.

• For analytics and performance measurement to improve our site, products and offers. Consent for non essential cookies and analytics where required, and legitimate interests for aggregated metrics.

• For direct marketing by email where permitted. Consent or soft opt in where applicable, with the option to unsubscribe at any time.

• For advertising and measurement, including understanding whether ads are effective. Consent where required for advertising cookies and tracking technologies.

Sharing your data

We share data with service providers who help us operate our business. These include:

• Squarespace, which we use for our website, online store and checkout.

• Stripe and PayPal, where used, to process payments.

• Squarespace Email Campaigns, which we use for email marketing.

• Google Analytics, where used, to understand website performance.

• Google Ads, where used, to run and measure advertising.

• Meta and Instagram ads, where used, to run and measure advertising.

• Microsoft Clarity, where used, to understand how visitors interact with our website, such as page behaviour, clicks, scrolling and site performance. Clarity cookies are turned off unless consent is provided where required.

• Email providers and customer support tools, which we use to respond to customer enquiries.

We do not currently use a separate shipping or fulfilment provider. If we use one in the future, we may share the information needed to deliver your order, such as name, address, email, phone number and order details.

We require our service providers to protect your data and use it only for our purposes.

Cookies and similar technologies

We use cookies and similar technologies to run our website, improve performance, understand how visitors use the site, and support advertising where enabled.

Some cookies are necessary for the website and checkout to work. Other cookies, such as analytics and advertising cookies, are used only where consent is required and has been given.

You can manage your cookie choices through the cookie banner or cookie settings on our website.

International transfers

Some providers may process data outside the UK. Where this happens we rely on an adequacy decision or appropriate safeguards such as standard contractual clauses.

How long we keep data

We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting or reporting requirements. We apply retention periods for orders, financial records, marketing records and customer service correspondence.

Your rights

You have rights over your data including access, rectification, erasure, restriction, portability and objection to certain processing. Where we rely on consent, you can withdraw it at any time.

You can ask for a copy of the personal data we hold about you by emailing coffee@kindkick.com.

You can exercise your rights by contacting coffee@kindkick.com. You also have the right to complain to the Information Commissioner’s Office. See the ICO website for contact details and guidance.

Security

We apply technical and organisational measures appropriate to the risk to keep your data secure.

Children

Our site is for adults. We do not knowingly collect data from children.

Updates

We may update this notice from time to time. We will post the new version on this page with an updated date.

Complaints

If you have a complaint about how Kind Kick uses your personal data, you can contact us at coffee@kindkick.com.

We will acknowledge your complaint within 30 days.

We will look into it without undue delay and let you know the outcome.