Frequently Asked Questions

What makes your coffee different?
First of all, it tastes great. We didn’t want to make just another decaf on the shelf. In fact, we don’t even call it decaf because to us it is simply great coffee with almost no caffeine. Also all our coffee is decaffeinated using the 100% chemical free Swiss Water® Process, which keeps the flavour intact.

Where do you roast and pack your coffee?
Our beans are roasted in the UK by our partner roaster, then packed in small batches to stay fresh before making their way to you.

How long will delivery take?
UK orders usually arrive within 2 to 4 working days. Shipping costs and details are shown at checkout. You can find more in our Terms and Conditions.

Do you ship outside the UK?
For now we only deliver within the UK. We are planning to expand to Europe and beyond soon.

Can I subscribe to Kind Kick?
Yes, you can set up a subscription so your favourite coffee arrives on repeat as often as you like. You can pause, skip or cancel at any time.

How should I store my coffee?
Keep your bag sealed and store it in the freezer to keep both ground and whole bean coffee fresh for longer. If you prefer not to freeze it, a cool dry place away from sunlight will do.